Good companies meet your expectations. But, it’s the truly great companies that defy your expectations and leave you saying “Wow!” Which one do you want to be?

Welcome to Working The Wow, formerly The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as delivering a quality service or product.

From secret tips for creating unforgettable “Wow” moments to proven customer service tactics, join Personal Injury Law Firm founder and entrepreneur Judd Shaw on your journey from simply doing a “good job” to making them say “Wow!”

Many defense lawyers are outstanding presenters and quick on their feet, but Keith Mitnik says they’re painting by numbers: they have a set strategy and go-to arguments. But if you can knock them off of their paint-by-number strategy, they’re lost. So how exactly do you counter their tactics? After practically living in the courtroom, Keith […]
Resilience is key to survive in a world full of hardships. It allows you to adapt and recover from whatever life throws your way, giving you the strength to move forward, find light in the darkness, and master your fate. Although you can be born with resilience in your blood, it’s also a skill set […]
There’s one thing that fitness gyms, law firms, or any other service business has in common: customers who come to you not because they want to — but because they have to. Every business wants clients who are eager to partner with them, but unfortunately, that’s not always the case. Some customers are directed toward […]
How do you grow your law firm, carry on a legacy, and generate success year after year? Following in the footsteps of his father who fled Cuba and became a compassionate attorney, Alex De Castroverde had some big shoes to fill. As Alex learned early on, success doesn’t happen overnight. However, a few key principles […]
When people search on Google, they’re likely to be faced with pages and pages of choices. So how do you stand out from the crowd, ensure that people click on your website, and eventually convert them into clients? You have to utilize SEO strategies the right way. The first step is getting your site to […]
No matter where they are in the country, clients have one expectation that defines their experience with your law firm. They want to know that you’ll do what you say you’ll do. How you do that can be the difference between a wow experience or an underwhelming, never-going-back-there again experience.   It starts with the small […]
It takes more than pixie dust to shape a great culture, engage your team, and create a magical experience for your clients.  For Dan Cockerell, the magic began when he took on the role of Operations Manager at Disney’s All-Star Resorts. But it didn’t play out as you’d expect: instead of beginning his role as […]

Listen to our webinar: The art of the client experience

Listen Here

Grow Your Law Firm: Delivering Exceptional Client Service, with Judd Shaw