Good companies meet your expectations. But, it’s the truly great companies that defy your expectations and leave you saying “Wow!” Which one do you want to be?

Welcome to Working The Wow, formerly The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as delivering a quality service or product.

From secret tips for creating unforgettable “Wow” moments to proven customer service tactics, join Personal Injury Law Firm founder and entrepreneur Judd Shaw on your journey from simply doing a “good job” to making them say “Wow!”

​​In this episode, host Judd Shaw interviews Matt Dolman, a personal injury lawyer from the Dolman Law Group in Clearwater, Florida. The pair discuss Florida’s recent tort reform and its implications on the insurance industry. Matt shares his connection to personal injury law, highlighting the importance of empathy, connection, and customer service in his practice. […]
Running a law firm is vastly different from being employed by one. But what exactly does it take to build your own law firm from the ground up? How can aspiring founders gain the skills needed to succeed? After 20 years of laboring away at large, successful, law firms, Ben Gideon knew the natural next […]
In this new episode, discover the unexpected connection between minor league baseball and the hospitality industry. Join Judd Shaw as he speaks with Joe Ricciutti, President and General Manager of the Jersey Shore BlueClaws, about the importance of focusing on small moments to create unforgettable fan experiences. Dive into the intricate process of mapping the […]
Creativity is a trait that is often associated strictly with subjects like art or music, something you’re born with. However, creativity is a skill that all aspects of business and innovation utilize and can be taught to every part of your team. Creativity can be taught, but like a muscle it’s a skill that has […]
We often see stress as a negative and do everything in our power to get rid of it. We vilify the people who cause us stress, and this puts leaders in a bad spot. Why? Because you cannot lead without using stress as one of your tools.  When your employees become stressed and start feeling […]
Allen Tittle loves serving his community — both inside and outside of the courtroom. He grew up in Ohio, went to law school in Ohio, and now serves the people of Ohio, both as an attorney and as a passionate volunteer.  Allen says “there’s no better feeling” than being able to positively impact the lives […]
Jennifer Gore has always been on a mission to improve in everything she does. Whether it’s parenting, mentoring, or running her law firm, Jennifer strives to be the best that she can be.  Early in her career, Jennifer was working as a paralegal while attending night school, eventually becoming the student body president. And her […]

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Grow Your Law Firm: Delivering Exceptional Client Service, with Judd Shaw