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The Judd Shaw Way Podcast

Welcome to The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as quality legal representation. From secret tips for creating unforgettable “Wow” moments to proven customer service pointers, The Judd Shaw Way is everything you need to go from being a good lawyer to owning a great brand.

Making Your Law Firm a Happy Place With Former Disney VP Brad Rex

Imagine this: it’s 9/11, you’re the leader of a Disney theme park with ten thousand guests inside. The news of the terrorist attacks broke, and you’re scared your park could be a target. There’s also the concern that if guests get wind of the report, there could be a stampede at the park’s exit.  To […]
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Disney Secrets Revealed: How To Deliver A Magical Guest Experience With Lee Cockerell

Walt Disney World is known for captivating the hearts of guests and giving them a magical, first-class experience. But it turns out that creating a memorable experience isn’t solely in the hands of Disney. No matter what industry you’ve built your business in, you can create a remarkable experience for your clients. Former Executive Vice […]
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Generating Maximum Case Value Using the Pareto Principle With Dustin DeVaughn

You may have heard of the Pareto Principle — also known as the 80/20 rule. But do you know how to utilize this principle to generate maximum value for your business? At its core, the Pareto Principle is about identifying an entity’s best assets and using them to create maximum value. The rule states that […]
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Why Emotional Intelligence is Vital to Create a High-Performing Team With Bill Biggs

Emotional intelligence (EI) is often brushed off as a “soft skill” and disregarded in the workplace. However, Bill Biggs is here to emphasize how EI can accelerate performance in both leadership and team activities. Why is EI so important, and how can you help your team develop these skills to deliver better customer service? Bill […]
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Boosting the Client Experience Through Efficient Operations With Venus Tahmasebi

To deliver a great client experience, you need the right people on your team — but you also need the right processes to help your team thrive. So how do you decide what needs a process? And how should you go about developing these processes? According to Venus Tahmasebi, running a business is all operational. […]
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Developing Your Culture: Get It Wrong Until You Get It Right With Arnie Malham

When done right, culture has the potential to be a real competitive advantage for your business. But how do you build a culture by design and not by default? Intentional or not, every company has a culture — whether it’s good, bad, or somewhere in between. If you don’t like your culture, there’s one area […]
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How Consulting Can Help Your Firm Become More Data-Driven and Scalable With Tim McKey

If your firm has a bottleneck in your path toward growth, a consultant may be just what you need to get under the hood and uncover underlying issues. As a CPA-turned-consultant, Tim McKey understands that data and numbers really matter in a law firm. As an accountant, he was taught that numbers don’t lie, but […]
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Uniting Marketing Strategy and Client Experience With Micki Love

Customer service is the new marketing strategy. So what can your business do to elevate the client experience and use it to drive results?Brands like Amazon and Zappos are focusing their efforts on incredible customer service to attract both new and loyal customers — because the client experience can make or break your business. If […]
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Why Great Leaders Let Go to Grow With Chad Dudley

When your company is in its early stages, the leadership team often wears many hats. However, as your company evolves, your leadership roles need to evolve as well. This often means that leaders need to let go and delegate — otherwise you run the risk of restraining business growth. Letting go can be difficult, no […]
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Elevating Customer Service in the Digital Age With Josh Kwartler

Existing and past clients and customers have a significant impact on your business, and they can easily become your best marketing strategy. That’s why there’s nothing better than having happy, satisfied clients. But how do you serve their needs — especially in the era of constant digital transformation? Weaving together people, processes, and technology, Josh […]
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Empathy Is The Key To Business Success With Dr. Glen Fleischhacker

We all need empathy. It’s what connects us, makes us feel seen, and helps us understand the different experiences of humanity. Empathy is an emotional investment that can help us appreciate what others are feeling and offer support on a deeper level. But why do we need empathy when it comes to business? You’ve probably […]
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Grow Your Law Firm: Delivering Exceptional Client Service, with Judd Shaw